Order Management
Delivery service invoices, checked by CourierCheck
It compares the monthly statement with your orders in MetaKocka, flags the discrepancies and produces the basis for a credit note.
TL;DR (In short)
- By our own analysis, on average 11.5 percent of shipments are billed incorrectly.
- Above a few hundred parcels a month, checking statements by hand is no longer workable.
- CourierCheck finds the discrepancies automatically and prints out the basis for a credit note.
Invoice items analysis
Automatic discrepancy detection
Where manual checking breaks down
At a few hundred parcels a month, a delivery service invoice can still be read line by line. Above that the monthly statement turns into a spreadsheet nobody opens, and the invoice gets paid exactly as it arrived.
Logistics is one of the largest variable costs an online shop carries. Every euro billed unfairly on delivery comes straight out of the margin, which makes control over that cost one of the few ways to raise profitability without selling more.
| Without the module | With CourierCheck |
|---|---|
| Hours spent reading spreadsheets. | Analysis in seconds. |
| Status errors go unnoticed. | Discrepancies and differences listed. |
| Paying on trust. | Checked against your own data. |
| Cash-on-delivery fees you cannot see. | Every cash-on-delivery transaction in one place. |
| Losses from wrong rates. | Grounds for a claim, straight away. |
Billing errors are mostly not deliberate, but they are common. Our analysis of the data showed that in delivery service statements an average of 11.5 percent of shipments are billed incorrectly.
Three errors the module flags
- The wrong parcel status. A service billed in full for a parcel that never reached the customer or came back to the warehouse.
- Inconsistent rates. A different price for identical parcels to the same region. The module flags the deviation and works out the overcharge.
- Unjustified cash-on-delivery fees. A surcharge for payment on delivery, billed on parcels the customer did not pay that way.
Three steps to a credit note
- Upload the statement. Import the Excel file you get from your delivery serviceinto the module.
- The system compares the data. It matches the invoice lines against your orders in MetaKocka and marks the discrepancies.
- Export the claim. You get a report of the incorrectly billed lines, ready to send to your logistics partner.
The module supports deliveries from more than thirty logistics partners. You only deal with the interface at the end, once the claim has been worked out.
When this shows most
- At several hundred parcels a month. The statement is too long to read by hand, while the share of errors stays the same.
- With several delivery services. Each has its own invoice format and its own rates, and comparing them by hand is barely possible.
- With cash on delivery. Cash-on-delivery fees are the line item most easily overbilled.
- After the season. The December and January statements are the longest of the year, and that is exactly when there is least time to read them. How November brings half as many orders again, we wrote about separately.
When you start with the module, the first three statement imports are free, so you can see on your own data how many errors your invoices carry before you decide.
You will find the module in Order Management under CourierCheck. If you already use it, your list of invoices is waiting in the app.
Instructions and further information:
MetaKocka support · Order Management · Delivery services
How much of your last invoice was actually correct?
Upload one statement and compare it against your own orders. You will have the answer in seconds.
| Open CourierCheck |
No MetaKocka account yet? Try Order Management.
To your success,
The MetaKocka Team
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